Spenco offers a 1-year warranty against manufacturer defects. This warranty does not cover damages resulting from accidents, misuse, abuse or lost merchandise. Needs proof of purchase for warranty coverage.

Two to four weeks

Our Total Support® replacement insoles work really well for this.

Men and Women

Hand wash and air dry.

We recommend you go down to the next whole size.

We recommend wearing the product straight out of the package without molding. With Spenco Rx Custom Orthotic insoles (only), it is possible to create a personalized fit by molding the arch yourself: Bring a pan of water to a boil. Remove from heat. Place the orthotic into waterproof bag and carefully place into the hot water for two minutes. Carefully remove the bagged Spenco Rx Custom Orthotic insole from the water and pat dry with a towel, if necessary. Using pressure of the fingers and thumbs, press up to raise the arch; press down to lower the arch. Heat molding process will not work with any other Spenco insoles. Only mold arch if you are using Spenco Rx Custom Orthotic Series of insoles.

*Free shipping promo on this site does not apply to Northwest Territories, Yukon and Nunavut. 

We do our best to ship all in-stock orders within one to four business days. We do not ship over the weekend or on holidays. Transit times are based on your distance from our warehouse in Milton,ON and will arrive within 5-11 business days. Shipping is available within Canada only; no international orders are accepted. To inquire about the status of your shipment, contact Customer Service.